Battersea Cleaner Service Terms and Conditions

These Terms and Conditions govern the provision of cleaning services by Battersea Cleaner to its customers within its operating areas in the United Kingdom. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person or organisation who requests or receives cleaning services from Battersea Cleaner.

Company, we, us, or our means Battersea Cleaner as the service provider.

Services means any cleaning or related services provided by the Company to the Customer, including domestic and commercial cleaning, one off cleans, regular maintenance cleans, and end of tenancy cleans.

Premises means the property or properties where the Services are to be carried out.

Cleaner means any employee, contractor, or representative engaged by the Company to perform the Services.

2. Scope of Services

The Company will provide cleaning services as agreed at the time of booking. The specific tasks, frequency, and duration of visits will be confirmed in the booking confirmation. The Company reserves the right to adapt the tasks and timings as reasonably required to ensure safe and practical delivery of the Services.

Unless explicitly agreed otherwise in writing, Services do not include specialist cleaning such as exterior window cleaning at height, heavy lifting, removal of hazardous substances, pest control, or building maintenance. The Customer is responsible for notifying the Company in advance of any special requirements or restrictions at the Premises.

3. Booking Process

Bookings may be made through the Companys accepted booking channels. By placing a booking request, the Customer confirms that they are over 18 years of age and have authority to enter into an agreement for the Premises in question.

All bookings are subject to acceptance and availability. The Company will confirm acceptance of a booking by issuing a booking confirmation that sets out the agreed date, time, duration, and any specific instructions. No contract is formed until the booking confirmation has been issued.

The Customer must provide accurate details, including full address, access instructions, and any relevant information regarding parking, security systems, or building regulations. The Company is not liable for delays or incomplete Services arising from inaccurate or missing information.

For regular cleaning arrangements, the Company may agree a recurring schedule. Any changes to such schedule must be requested by the Customer in advance and are subject to availability.

4. Access to Premises

The Customer must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include providing keys, access codes, or arranging for someone to be present to grant entry. The Customer is responsible for ensuring that any keys or access devices supplied to the Company are suitable for use and clearly labelled.

If the Cleaner is unable to gain access to the Premises at the agreed time, or access is significantly delayed due to Customer fault, the visit may be treated as a late cancellation and the Customer may be charged in accordance with the Companys cancellation terms.

Where the Customer provides keys, the Company will take reasonable care to protect and manage those keys but cannot accept liability for loss where appropriate security measures are in place and there is no negligence on the part of the Company.

5. Customer Obligations

The Customer agrees to:

Provide a safe working environment for the Cleaner, including clear access, adequate lighting, and a hazard free workspace.

Inform the Company of any health and safety risks, fragile items, valuable objects, or areas that should not be cleaned.

Ensure that running water, electricity, and, where relevant, heating are available at the Premises during the visit.

Secure or remove any items of significant value or sentiment that the Customer does not wish the Cleaner to handle.

Use the Services for lawful purposes only and not request any tasks that are unsafe or outside the scope of standard cleaning work.

6. Equipment and Cleaning Products

Unless otherwise agreed, the Company will provide standard cleaning products and equipment suitable for general domestic and commercial cleaning. Where the Customer prefers specific products to be used, they must supply such products and provide clear instructions for their use.

The Customer is responsible for notifying the Company in advance of any allergies, sensitivities, or surface restrictions that may affect the choice of cleaning products. The Company is not liable for damage or adverse reactions where the Customer has failed to provide adequate information or has requested use of particular products contrary to manufacturer guidance.

7. Prices and Payments

Prices are provided at the time of enquiry or booking and may be based on an hourly rate, a fixed fee, or a package price, depending on the type of Service. All prices are in pounds sterling and, where applicable, inclusive of any taxes that the Company is required to charge.

The Company reserves the right to revise its prices from time to time. Any change to pricing for ongoing regular Services will be communicated to the Customer in advance, and continued use of the Services after the effective date of any change will constitute acceptance of the new prices.

Payment terms will be confirmed at the time of booking. The Company may require payment in advance, at the time of service, or within a specified period after invoicing. Accepted payment methods will be communicated through the Companys booking channels.

If payment is not received by the due date, the Company may suspend or cancel further Services and may charge reasonable late payment fees or interest in accordance with applicable UK law.

8. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. If the Customer fails to provide the required notice, the Company may charge a late cancellation fee up to the value of the scheduled visit to cover costs and loss of opportunity.

For regular cleaning arrangements, repeated short notice cancellations or rescheduling may result in the Company reviewing or terminating the arrangement.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, severe weather, transport disruption, or operational issues. In such cases, the Company will use reasonable efforts to offer an alternative date and time. The Company is not liable for any indirect losses arising from such changes.

9. Service Quality and Complaints

The Company aims to deliver Services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Service, they should notify the Company as soon as possible and within a reasonable time after the visit, providing details and, where appropriate, evidence of the issue.

Where a complaint is justified and relates directly to the quality of the cleaning performed, the Company may, at its discretion, offer to re clean the affected areas or provide a partial refund or credit towards a future service. Any remedy will take into account the nature of the issue, the condition of the Premises, and the terms originally agreed.

10. Damage, Breakages, and Liability

The Company will take reasonable care when providing the Services. If damage or breakage occurs that is caused by the Cleaner and reported promptly by the Customer, the Company will review the circumstances and may reimburse repair or replacement costs up to a reasonable amount, taking into account fair wear and tear and the age and condition of the item.

The Customer must report any alleged damage or loss to the Company as soon as reasonably practicable and in any event within a reasonable time after becoming aware of it. The Customer may be asked to provide evidence such as photographs or receipts.

The Company is not liable for:

Normal wear and tear or deterioration of items that might reasonably be expected to arise from regular cleaning.

Pre existing damage, defects, or fragility, including items that are not firmly fixed, improperly installed, or unsuitable for standard cleaning methods.

Loss of cash, jewellery, or other valuables that have not been securely stored.

Any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity.

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot be excluded or limited by UK law.

11. Customer Property and Security

The Customer is responsible for safeguarding valuables, confidential information, and sensitive documents during the visit. Cleaners are instructed not to open closed drawers or cupboards unless required for cleaning and reasonably expected under the agreed scope of work.

The Company will take reasonable precautions with keys and access devices supplied by the Customer and will only use them for the purpose of providing the Services. Keys will not be marked with full address details.

12. Waste Handling and Environmental Regulations

The Company complies with applicable UK regulations relating to waste and environmental protection. In the course of regular cleaning Services, Cleaners may collect and place general household or office waste into Customer designated bins, bags, or containers for collection by local waste services.

The Company does not provide specialist waste removal, hazardous waste handling, or bulk waste disposal unless explicitly agreed as part of a separate service and in compliance with relevant regulations. This includes but is not limited to clinical waste, sharp objects, building rubble, electrical items, chemicals, and large furniture.

The Customer is responsible for ensuring that any waste to be handled during the cleaning visit is suitable for normal domestic or commercial disposal and is correctly segregated where local recycling or waste rules apply. The Company may decline to handle waste that appears unsafe, non compliant with local regulations, or beyond the scope of a standard cleaning service.

13. Health and Safety

The Company follows reasonable health and safety practices and expects the Customer to do the same. Cleaners may refuse to undertake tasks that they deem unsafe, unlawful, or likely to cause damage. This may include working at height without appropriate equipment, moving heavy furniture alone, or handling hazardous substances.

If a Cleaner believes that the Premises are unsafe or unsanitary to the extent that their health could be at risk, the Company may suspend or terminate the visit and notify the Customer. Charges may still apply where the condition of the Premises is significantly different from that described at the time of booking.

14. Termination of Services

Either party may terminate an ongoing regular cleaning arrangement by giving the notice period specified by the Company for that type of service. The Customer remains responsible for paying for all Services performed up to and including the termination date.

The Company may terminate or suspend Services immediately if the Customer materially breaches these Terms and Conditions, fails to pay for Services when due, behaves in a threatening or abusive manner towards any Cleaner or representative, or requests tasks that are unlawful or unsafe.

15. Data Protection and Privacy

The Company will collect and use personal information relating to the Customer and, where relevant, access to the Premises, for the purposes of managing bookings, delivering Services, processing payments, and meeting its legal obligations. Information will be handled in accordance with applicable UK data protection law.

The Customer is responsible for ensuring that any third parties who may be affected by the provision of Services at the Premises are aware that the Company may attend and carry out cleaning activities.

16. Changes to These Terms

The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or its business processes. Updated terms will be made available through the Companys usual channels. Continued use of the Services after any change takes effect will constitute acceptance of the updated terms.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, in whole or in part, provided that this does not materially reduce the standard of Services provided to the Customer.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the provision of cleaning Services and supersede any prior verbal or written agreements or understandings.