Battersea Cleaner Privacy Policy

This Privacy Policy explains how Battersea Cleaner collects, uses, stores and protects personal data of its customers in the Battersea area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act. This policy applies to all customers and prospective customers who use, or wish to use, Battersea Cleaner services in the Battersea area.

By using our services, contacting us, or otherwise providing your personal data, you acknowledge that you have read this Privacy Policy and understand how we process your personal data. We may update this Privacy Policy from time to time, and any changes will apply from the date they are published.

Data Controller

Battersea Cleaner is the data controller for the personal data described in this Privacy Policy. As data controller, Battersea Cleaner decides how and why your personal data is processed, and is responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We collect and process different types of personal data about you depending on how you interact with us and which services you use. This may include the following categories of data.

Identification and contact details, such as your full name, residential address, service address, and any alternative contact address you provide, as well as your contact details, including email address and telephone number, where supplied.

Service and booking information, such as preferred dates and times for cleaning, type and frequency of cleaning required, details about the property relevant to the service, access instructions you choose to share, and records of services we have provided.

Payment and billing information, such as billing address, payment status, and transaction details. If you pay electronically, your card or bank details may be processed by our chosen payment processor; Battersea Cleaner does not retain full card details.

Communication records, such as emails, messages, and notes from phone calls or other correspondence relating to enquiries, bookings, customer support, complaints, or feedback.

Usage data, such as information about how you interact with our website or online booking tools, if used, including date and time of visits and the services viewed. Where applicable, this may include technical information such as IP address and device data, collected through cookies or similar technologies, subject to your browser settings and relevant consent requirements.

How We Collect Your Data

We collect personal data directly from you when you contact us to make an enquiry or booking, when you complete any forms we provide, when you communicate with us by email, phone, or other channels, or when you give information to our cleaners during or in connection with service visits.

We may also obtain certain information from third parties where necessary for our services, for example from payment service providers in relation to transactions. Where we receive personal data about you from third parties, we will process it in accordance with this Privacy Policy and applicable data protection law.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases.

Performance of a contract. We process your personal data when this is necessary to enter into or perform a contract with you, including to handle enquiries, provide cleaning services, manage bookings, process payments, and communicate with you about your services.

Legal obligations. We process certain personal data to comply with legal and regulatory obligations, such as record keeping, tax, accounting, and responding to lawful requests from public authorities.

Legitimate interests. We process your personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, ensuring business security and continuity, handling complaints, preventing fraud, and defending legal claims.

Consent. In some cases, we may rely on your consent, for example for certain forms of marketing communication or the use of certain non-essential cookies or similar technologies. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

Purposes for Which We Use Your Data

We use your personal data for the following purposes.

To respond to enquiries, provide information about our services, and manage new customer onboarding in the Battersea area.

To create and manage customer accounts, schedule and deliver cleaning services, and coordinate visits by our cleaners to your premises.

To process payments, issue invoices or receipts, manage refunds where applicable, and maintain financial records.

To communicate with you about your bookings, service updates, changes to terms or policies, and other important notices.

To manage our business operations, including quality control, staff training, customer satisfaction monitoring, and service improvement.

To protect our rights, property, and safety, and those of our customers, staff, and third parties, including fraud prevention and the establishment, exercise, or defense of legal claims.

Where permitted and, where necessary, based on your consent, to send you information about Battersea Cleaner services or promotions that may be of interest to you. You can opt out of such communications at any time.

Data Sharing and Processors

We may share your personal data with trusted third parties that act as data processors on our behalf. These service providers are only allowed to process your personal data in accordance with our written instructions and must implement appropriate security measures.

Such processors may include providers of payment processing services, providers of scheduling or customer relationship management tools, IT and hosting providers, accounting or administrative service providers, and professional advisers such as accountants or legal advisers.

Where required, we may share personal data with public authorities, regulators, or law enforcement agencies, if we are under a legal obligation to do so or if such sharing is necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties. We also do not permit our processors to use your data for their own independent purposes.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, or use servers located in such countries, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law. These safeguards may include reliance on adequacy regulations or the use of standard contractual clauses or equivalent measures.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In general, we keep customer account and service records for as long as you remain a customer and for a reasonable period afterwards, typically up to six years, to deal with any queries, complaints, or legal obligations. Payment and transaction records may be kept for the periods required by tax and accounting laws.

Communication records and correspondence are usually kept for as long as necessary to resolve your enquiry or complaint and then for a defined retention period, after which they are securely deleted or anonymised.

When personal data is no longer required, we will take steps to delete or anonymise it in a secure manner.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training, and internal policies and procedures.

While we take reasonable steps to secure your personal data, no system can be completely secure. You should also take care to protect your own information, for example by not sharing access codes or security details with others, where relevant.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with information about how we process it.

Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data.

Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing. You may request that we restrict our processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection you have raised.

Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to data portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that it is transmitted to another controller.

Where we rely on your consent as our lawful basis, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can seek to resolve any concerns directly.

Scope and Application

This Privacy Policy applies to all existing and prospective Battersea Cleaner customers in the Battersea area and governs all personal data processing operations carried out in connection with our cleaning services. By continuing to use our services after any changes to this policy take effect, you will be deemed to have accepted the updated terms relating to data processing.