Terms and Conditions for Battersea Cleaner

These Terms and Conditions govern the provision of domestic and commercial cleaning services by Battersea Cleaner, including one-off cleans, regular scheduled cleaning, deep cleans, and specialist cleaning services arranged from time to time. By making a booking, confirming an appointment, or allowing our team to commence work, you agree to be bound by these terms. Please read them carefully before placing any booking. For the purpose of these Terms and Conditions, references to Battersea Cleaner, we, us and our refer to the service provider, and references to you and your refer to the customer or any person acting on the customer’s behalf.

Our aim is to deliver a reliable, professional, and orderly cleaning service. These terms are intended to set clear expectations about the booking process, payment arrangements, cancellations, access to premises, liability limits, waste handling, and the legal framework that applies to the services. If any part of these terms is not understood, you should consider it carefully before proceeding with a booking. A booking made with Battersea Cleaner is an acknowledgement that you have read, understood, and agreed to these conditions.

We may update these Terms and Conditions periodically to reflect changes in our operations, legal requirements, or service structure. The version in force at the time of your booking will apply to that booking unless a change is required by law. Where an update materially affects ongoing services, we will use reasonable efforts to notify affected customers. These terms are written to support fair dealing, clarity, and efficient service delivery across all Battersea cleaner services.

Bookings may be made through the agreed booking channel and are subject to availability. When you submit a request for cleaning, you must provide accurate and complete information, including the property address, the type of cleaning required, the preferred date and time, the approximate size of the premises, and any relevant details that may affect the service. This includes pets, parking restrictions, fragile surfaces, access codes, security systems, or unusually heavy soiling. A booking is only confirmed once we have accepted the request and issued confirmation.

Battersea cleaning services may require a pre-service review, either by description, images, or other relevant information, to ensure that the requested work is suitable and can be completed safely and effectively. If the information you provide is incomplete or inaccurate, we may adjust the quotation, amend the scope of work, reschedule the appointment, or decline the booking where necessary. You are responsible for ensuring that any special instructions are communicated before the service begins. We reserve the right to refuse work that is unsafe, unlawful, or materially different from the agreed scope.

If a scheduled visit requires a particular cleaning method, equipment, or duration, this must be agreed in advance. Additional tasks requested on the day may be accepted at our discretion and may incur extra charges. We may use subcontractors, employees, or other suitably trained personnel to perform the services, provided the standard of service remains consistent with our obligations. By booking Battersea Cleaner, you accept that timing estimates are approximate and may vary due to travel, workload, access delays, or unforeseen operational issues.

All prices are stated in pounds sterling unless otherwise agreed. The final cost may be based on a fixed quotation, an hourly rate, or another agreed charging structure depending on the service requested. Quoted prices may assume a standard level of dirt, normal access, and ordinary domestic or commercial conditions. Where conditions differ from what was described at booking, we may revise the price before or during the service, provided the change is reasonable and explained to you. Any additional work that falls outside the original arrangement will be chargeable.

Payment terms may vary by service type. In many cases, payment is due on completion of the work, although advance payment, deposits, or staged payments may be required for larger, recurring, or specialist jobs. Unless otherwise stated, invoices must be paid within the period shown on the invoice. Failure to pay on time may result in suspension of future bookings, recovery action, and any reasonable costs incurred in pursuing overdue sums. Any payment made in advance does not guarantee availability unless the booking has been confirmed.

We accept that customers may occasionally need to query an invoice. If you believe a charge is incorrect, you should raise the issue promptly and provide supporting details. Undisputed amounts remain payable on the due date. Where a booking is cancelled after work has commenced, or where access is not provided, the full or partial fee may remain due depending on the time reserved, the work already completed, and any costs already incurred. Any discounts, promotions, or special rates are offered at our discretion and may be withdrawn without notice for future bookings.

Cancellations and amendments should be made as early as possible. If you need to change the date, time, or scope of the service, we will try to accommodate the request, subject to availability. However, changes are not guaranteed and may result in revised pricing or different scheduling. Where a booking is cancelled by you, cancellation charges may apply depending on the notice given and whether personnel, transport, or materials have already been committed to the job. Repeated late cancellations may affect future acceptance of bookings.

If our team arrives at the property and is unable to gain access, or if the premises are not ready for cleaning, we may treat this as a late cancellation or failed appointment and charge a reasonable fee. This can include circumstances where keys are unavailable, codes have not been provided, utilities required for the service are turned off, or the property is unsafe or excessively obstructed. We are not responsible for delays caused by circumstances beyond our control, including traffic, severe weather, accidents, or events affecting the safety of staff.

In the unlikely event that Battersea Cleaner must cancel or postpone a booking, we will aim to notify you as soon as reasonably practicable and offer an alternative time where possible. Our liability for cancellation is limited to refunding any prepayment for work not carried out, unless otherwise required by law. We shall not be liable for consequential loss arising from a change in schedule, including loss of earnings, inconvenience, or disruption to your own arrangements. This does not affect any rights you may have under consumer law that cannot be excluded.

Liability is an important part of these terms. While we take reasonable care when providing cleaning services, you acknowledge that cleaning can involve movement of objects, use of water or chemicals, and contact with delicate or aged surfaces. We are not responsible for pre-existing damage, wear and tear, poor workmanship by third parties, hidden defects, or deterioration arising from the age or condition of items, fixtures, and fittings. Where possible, please remove or secure valuables, fragile objects, and items of sentimental importance before service begins.

Our liability for loss or damage caused by our negligence is limited to the lesser of the value of the affected item or the total fee paid for the relevant service, except where liability cannot lawfully be limited or excluded. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter for which exclusion is prohibited by law. If damage is alleged, you must notify us within a reasonable time and provide evidence, including photographs and a description of the incident, so that we may investigate properly.

Where our team is asked to move furniture, appliances, ornaments, or other heavy items, this is done at your risk unless otherwise agreed in writing. We may decline to move items if doing so would risk injury, damage, or breach of safety requirements. You are responsible for advising us of any items that are especially valuable, irreplaceable, or vulnerable. Although our staff are trained to use appropriate care, no cleaning provider can guarantee against every possible incident, particularly where materials are delicate, unstable, or unsuitable for the method requested.

Waste handling must comply with applicable UK rules and standards. During a cleaning service, we may collect ordinary waste generated by the work, such as packaging, disposable cloths, or minor debris, if this is part of the agreed service. However, we are not responsible for removing hazardous waste, clinical waste, asbestos, sharps, paint, chemicals, or any material that requires specialist disposal unless this has been expressly agreed and legally permitted. You must inform us in advance if the property contains any such substances or items.

If the service involves disposal of waste, you warrant that the waste is not illegal, dangerous, or contaminated beyond the scope agreed. We may refuse to handle any item that we believe may breach environmental or safety regulations. You remain responsible for ensuring that waste produced by the property is presented for removal in a lawful manner and that any required permissions, permits, or arrangements are in place. Where a specialist disposal service is required, additional charges may apply and separate terms may be provided.

We will take reasonable steps to dispose of or segregate waste in a responsible way, but we are entitled to rely on the information you provide. If undisclosed hazardous material is discovered, we may stop work immediately and request that it be removed or managed by an appropriate contractor. Any resulting delay, additional cost, or cancellation caused by non-disclosure will be your responsibility. Battersea cleaning services are not intended to substitute for regulated waste management or environmental remediation services.

Access, safety, and cooperation are essential to the service. You must ensure that the property is reasonably safe for our personnel to enter and work in. This includes providing adequate lighting, water, electricity, and ventilation where required for the service. You should also ensure that pets are secured if needed, alarms are disabled or managed appropriately, and any potential hazards are disclosed before work starts. We may pause or end the service if conditions become unsafe or if we are prevented from working effectively.

You are responsible for obtaining all consents necessary for the cleaning of the property, including consent from landlords, managing agents, freeholders, occupiers, or other relevant parties where applicable. By arranging the service, you confirm that you have authority to permit the work to take place. We will not be liable for disputes between you and any third party about permission, access, or the scope of cleaning requested. If access is restricted by a third party, any resulting charge or delay may still apply.

We may use cleaning products, tools, and methods that we consider appropriate for the surfaces and conditions encountered. Where you request a particular product or method, you are responsible for confirming that it is suitable for the intended surface or material. We may decline to use a product if it appears unsafe, unsuitable, or inconsistent with our professional judgment. Any products supplied by you are used at your own risk, and we accept no responsibility for adverse effects caused by third-party products unless caused by our negligence.

Intellectual property, confidentiality, and data handling are also relevant to the service relationship. Information you provide for the purpose of booking and delivering Battersea Cleaner services will be used only as needed to manage the booking, perform the work, administer payment, and maintain records. We may retain basic service records for accounting, compliance, or dispute resolution purposes. Any personal data will be handled in accordance with applicable data protection law and our lawful business practices.

Any photographs taken before, during, or after the service will only be used for operational records, quality checks, or dispute evidence unless you consent to another use. You must not unlawfully record staff, obstruct performance, or request actions that breach privacy, equality, health and safety, or employment law. If our staff observe suspicious, unsafe, or unlawful conditions, they may leave the premises and report the matter to the appropriate person or authority where required.

These Terms and Conditions form the entire agreement between you and us in relation to the booked cleaning service, unless expressly varied in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right under these terms does not waive that right. Any variation must be agreed in writing or otherwise clearly confirmed by us. The headings used are for convenience only and do not affect interpretation.

These terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. Nothing in these terms is intended to remove or reduce rights that cannot be excluded under applicable law.

By proceeding with a booking, you confirm that you have the authority to accept these Terms and Conditions on behalf of yourself and, where relevant, any occupier or owner affected by the service. Battersea cleaner terms are designed to balance fairness, legal compliance, and practical service delivery. If a specific service requires additional conditions, those may apply alongside these terms and will be explained at the time of booking.

Thank you for choosing Battersea Cleaner. We are committed to delivering a professional cleaning service with clear expectations, respectful conduct, and lawful working practices. These Terms and Conditions help ensure that every booking is handled consistently and transparently, from the first enquiry through to completion and payment.