Privacy Policy - Battersea Cleaner

Privacy Policy

This Privacy Policy explains how Battersea Cleaner collects, uses, shares, stores, and protects personal data. It applies to all Battersea Cleaner customers in the Battersea area and anyone who uses our services or interacts with us in connection with those services. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Battersea Cleaner provides cleaning services to customers in the Battersea area. For the purposes of data protection law, we act as the data controller for the personal data we collect and use to provide and manage our services. This means we decide why and how your personal data is processed.

2. Personal Data We Collect

We only collect personal data that is necessary for delivering our services, managing customer accounts, and meeting legal obligations. The types of data we may collect include:

Identity data such as your name and title.
Contact data such as your address, email address, and telephone number.
Service data such as cleaning preferences, appointment history, service notes, and instructions relevant to the work requested.
Payment data such as billing details and transaction records. We do not usually store full payment card details unless required by a secure payment processor.
Communication data such as messages, feedback, complaints, and correspondence.
Technical data where applicable, such as device or usage information if you interact with our digital systems.
Legal and compliance data such as records needed for tax, accounting, or dispute handling.

We do not intentionally collect sensitive personal data unless it is necessary for a specific service need or legal reason and you have provided it voluntarily or where the law permits us to process it.

3. How We Collect Personal Data

We may collect data directly from you when you:

request a quote or booking;
use our cleaning services;
contact us with enquiries or complaints;
provide feedback or reviews;
make a payment;
update your service preferences.

We may also receive data from third parties where this is necessary to deliver our services, such as payment processors, scheduling tools, or referral partners, provided they are allowed to share the data with us.

4. How We Use Personal Data

We use personal data for the following purposes:

to provide cleaning services and manage bookings;
to communicate with you about appointments, changes, or service updates;
to process payments and maintain financial records;
to respond to enquiries, complaints, and requests;
to improve service quality and customer experience;
to comply with legal, tax, and regulatory obligations;
to prevent fraud, misuse, or security incidents;
to defend or establish legal claims where necessary.

We will only use your data for the purposes for which it was collected, unless we reasonably consider that another compatible purpose applies.

5. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing personal data. Battersea Cleaner may rely on one or more of the following bases:

Contract

We process personal data when it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes booking services, delivering cleaning work, and handling payment arrangements.

Legal obligation

We may process data where needed to comply with legal obligations, including accounting, tax, record-keeping, or responding to lawful requests from authorities.

Legitimate interests

We may process data for our legitimate business interests, such as managing customer relationships, improving our services, maintaining security, and handling operational administration. When relying on legitimate interests, we ensure that your rights and freedoms are not overridden.

Consent

In limited cases, we may rely on your consent, especially for optional uses of personal data. Where consent is used, you may withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing and Processors

We may share personal data with trusted third parties who help us operate our services. These third parties act as processors when they handle personal data on our behalf and under our instructions. Examples may include:

payment service providers;
booking and scheduling software providers;
customer communication tools;
IT and cloud storage providers;
accounting and bookkeeping services;
professional advisers such as lawyers, insurers, or auditors where necessary.

We require processors to protect personal data, use it only for authorised purposes, and implement appropriate security measures. We do not sell your personal data.

In some cases, we may also share data with independent controllers, such as tax authorities, insurers, or legal bodies, where required by law or necessary for legitimate business reasons.

7. International Transfers

If any of our processors or service providers store or access data outside the UK, we will take steps to ensure that appropriate safeguards are in place. These may include approved contractual protections or other lawful transfer mechanisms recognised under data protection law.

8. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of the data and the reason we hold it.

Customer and service records are generally kept for the period needed to manage the service relationship and resolve any queries.
Financial and tax records are retained for the period required by law.
Communication records may be kept for a reasonable period to support customer service, dispute resolution, or quality assurance.

When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our retention practices.

9. Data Security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, misuse, or disclosure. These measures may include access controls, secure storage, staff training, confidentiality obligations, and careful selection of processors. While no system can be guaranteed completely secure, we take reasonable steps to reduce risks and protect your information.

10. Your Rights

Under data protection law, you have several rights in relation to your personal data. Subject to legal conditions and exemptions, you may have the right to:

access the personal data we hold about you;
rectify inaccurate or incomplete information;
erase your data in certain circumstances;
restrict the processing of your data in certain situations;
object to processing based on legitimate interests or direct marketing;
data portability for data provided by you where processing is based on consent or contract and carried out by automated means;
withdraw consent where we rely on consent;
complain to the relevant data protection authority if you believe your rights have been infringed.

You will not usually have to pay a fee to exercise your rights. We may ask for information to confirm your identity before responding to a request.

11. Automated Decision-Making

We do not generally use automated decision-making that produces legal or similarly significant effects about you. If this changes, we will update this policy and provide the information required by law.

12. Children

Our cleaning services are intended for adults. We do not knowingly collect personal data from children except where it is necessary in a family or household context and lawfully provided by an adult with authority to do so.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. The most current version will apply to your use of Battersea Cleaner services. We encourage you to review this policy periodically so you remain informed about how your data is used.

By using Battersea Cleaner services in the Battersea area, you acknowledge that you have read and understood this Privacy Policy.